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Sermon Outline

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Sermon Outline

Objectives

• Create a more intuitive interface for clients to interact with.

• Reduce the need for clients to rely on technical support agents for minor web or email issues.

• Provide clients with a better knowledge of proper web practices.

• Equip clients with a better understanding of the bene!ts of their Perpetua features.

Solutions

From Tool-Based to Task-Based

Currently, the support site is organized by the individual tools and settings offered in Perpetua. Users must

previously understand the purpose of a !le box, image manager, or WYSIWYG in order to know how it effects

content. However, clients are often visiting the website to accomplish a speci!c task. They should be able to

access the support site and immediately !nd the appropriate article that corresponds with the desired

action. The proposed site map creates a task-oriented structure for our clients that accomplishes this goal.